Dashboard and Deliveries
How do I get the records of who sent messages?
All of the data that we collect as part of your campaign is easily downloaded as a .csv file. Simply click the signer data button in the data link and download your data.
How do I view received messages?
You can also cross reference your data by downloading the message count and type by recipient. To access that information, click the recipient data button in the data link and save the .csv for easy review.
How do I retire a message?
Your message database consists of both active and retired messages. To retire a message to your archive, simply select the "retire" button next to the active campaign in your dashboard.
How do I access my analytics?
Each message has it's own set of live analytics. To manage this data, simply select analytics in the indivudual message settings.
How do I sync with NationBuilder?
Syncing with NationBuilder is easy. If you logged in using your NationBuilder slug, simply select one of the two sync buttons. The first is located under the gear in your header bar and the second is located on the data link on your dashboard. If you do not see "Sync NationBuilder", please logout all the way, login to NationBuilder and then login to One Click Politics. New supporters will be added to your Nation as well as the action subject, which becomes a tag.
How do I sync with NeonCRM?
To sync with NeonCRM you need both your Neon Org ID and your Neon API key. The sync is found on the data link at the top of your dashboard. Input your specific credentials and save. All new supporters will be added to your NeonCRM database and your internal message name will sync to their NeonCRM record activities.
Most Asked Questions
Can I get a copy of every email?
Easily. To get a copy of every email sent, simply add your organization as a custom recipient to your campaign.
How do I send to a committee?
One Click Politics lets you decide who you want to have your supporters reach. If you would like to message a committee or someone outside your state or consituentcy, select that person and set "constituent mail only" as no in your individual message settings.
How do I send to a custom recipient?
Custom recipients are available as a paid feature and are easy to add. In order to utilize a custom recipient we need the recipients name, role, email, city, state and country. Our custom recipient option has its very own set of rules and logic and are available on a local, state and national level. Selecting a recipient for a local level would only allow messages from that locality to reach and this applies similarly to the state and national level. Creating the same custom recipient with a different locality would allow messages from both localities to reach the recipient, such as Los Angeles and Beverly Hills or NYC and Brooklyn.
* Custom webform mapping also available. Contact us for more information.
How do I send to just my supporters' representatives?
To send to your supporters' specific representatives, select all members of that particular state or committee and set "constituent mail only" to yes in your individual message settings.
How do I get a copy of my invoice/receipt?
Invoices and reciepts are generated upon demand. Please contact email@example.com to set up your account to receive either.
How do I contact support? What are support hours?
You can contact support at firstname.lastname@example.org anytime. Support hours are typically M-F 8:00 AM EST - 8:00 PM EST
How do I cancel my account?
You can cancel your account from the "Edit Profile" page within your account. If there is a problem cancelling your account, please send notification to outreach@oneclickpolitics. Include your organization name, email and date or your campaign end with your request.
How do I access the API?
Our API is available for qualified customers at their request. Please send all requests to email@example.com
How do I request a feature or additional coverage area?
Please send requests for additional features or coverage areas to firstname.lastname@example.org